Frequently Asked Questions

Why can my friends video chat with others but not me?

Software Settings:

Hover your mouse over the main viewing screen and click the right mouse button

Click “settings” in the dialog box

Then click the first tab at the bottom of dialog box which should read “Display” once clicked

If the “Enable hardware acceleration” box is checked, click the box to uncheck it.

Then click the “Privacy” tab (the icon looks like a compute monitor with an eye in the middle)

Click “allow” so simultv.com can only access the camera on that computer (It’s optional but you can check “Remember” if it’s your personal computer)

Then click the “Camera” tab to see what camera you’re using or change if necessary

If that works, you just need to:

1. Log out of simultv.com
2. Clear web browser cookies
3. Restart web browser
4. Log in and try to video chat again

If video chat is still not available, try to follow the steps below:

First, make sure all wired connections from your camera to your computer are secure. If your device has a built-in camera or a wireless camera connection, go to the next step.

Next, check to see if your computer is recognizing the camera. You can do this by locating the hardware/device manager on your computer’s operating systems to see if the computer recognizes the camera. If you don’t see your camera listed and you’re sure all connections are secure, check your camera manufacturer’s website for steps to reconnect the camera. Once done, restart the computer and clear web browser cookies before you log back into simultv.com.

How do I mute myself and others on video chat sessions?

On this beta version, you can adjust your “Friend’s” speaking volumes by reducing or increasing the video chat audio levels. To prevent others from hearing conversations from your microphone, you would have to end the session. Dedicated mute button for video chat will be added.

Can I minimize or resize boxes?

Minimizing and resizing boxes will added shortly.

Frequently Asked Questions

Our player works on most major web browsers and operating systems. Our beta version currently works on PC’s and Android mobile devices with IOS to be released shortly.